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Director of Operations

POSITION OVERVIEW: This position will assist the Founder/Lead Agent of Mosaik Real Estate with several aspects of the business which includes, but i s not limited to: marketing, systems development and management, finance support, client guru, team events, new team member orientations, and additional duties as requested.

REPORTS TO: Founder/Lead Agent

ESSENTIAL FUNCTIONS:

1. Marketing

  • Design campaigns and content
  • Website management/upkeep
  • Video marketing creation and implementation
  • Social media content creation, upkeep, oversee
  • Create and maintain outgoing marketing campaigns
  • Liaison to brokerage with Side

2. Team

  • Manage projects
  • Accountability of assistant

3. Finances

  • Budget tracking and management with Founder/Lead Agent and in coordination with accountants
  • Lead with revenue mindset – champion for company profitability

4. Systems

  • Manage & maintain our software and systems
  • Database management
  • Assist with developing new systems to streamline business
  • Train team members to utilize and maximize our systems
  • Other system development as needed

RESPONSIBILITIES:

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise contractors from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations

REQUIREMENTS:

  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with various business software

Listing Coordinator

Are you a great project manager who knows how to work with vendors, monitor and manage critical deadlines? Do you have the ability to identify and communicate issues in a calm and efficient manner? The best listing coordinators bring excellence to their team and we are striving for excellence.

With your proven real estate experience and natural ability to think critically, you will successfully execute real estate listings from start to finish. 

We are seeking a dynamic residential real estate listing coordinator whose goal is to organize, lead, and inspire confidence in our clients. This is a friendly, progressive, and fun office consisting of multiple administrative professionals and 13 agents with plans to expand to 25 agents. Our team is in the Top 1% nationwide, with over 200 families & investors served and $300 Million in sales for 2021. 

Our Ideal Candidate 

You lead from the heart and believe in fostering a friendly company culture that insists on integrity, collaboration, and innovation. You are a trusted problem-solver who is never too busy to troubleshoot an issue with a colleague. When it comes to making big decisions, you seek input from all stakeholders and you have a reputation for being honest and transparent. You are positive, innovative, and energetic. You are incredibly tech-savvy!

Responsibilities:

  • Research and gather accurate property information
  • Review listing agreements
  • Create and publish real estate listings in MLS
  • Coordinate inspections/repairs
  • Coordinate staging
  • Coordinate photography/videography
  • Schedule & staff showings, open houses and brokers tours
  • Create checklist of needed items for open houses and showings
  • Collect and deliver feedback from agents and potential buyers
  • Update all parties involved in the listing on regular basis
  • Run weekly listing meetings with operations team
  • Monitor and manage critical dates and deadlines
  • Organize files in google drive
  • Ensure MLS & city compliances are met for listings
  • Collaborate with escrow to order HOA docs and title report
  • Collaborate with Transaction Coordinator & Marketing team
  • Each Friday ensure all properties on open house schedule for that weekend are prepped
  • Answer clients’ questions and be their guide through the listing process
  • Follow up with host agent after open houses
  • Maintain vendor list
  • Develop relationships with vendors
  • Keep budget
  • Keep accurate inventory list of supplies (ipads, hotspots, open house signs, etc)
  • Oversee the office’s day-to-day operations in conjunction with the Director of Operations
  • Supervise all listings 

Key Software Proficiency: 

CRMs 
MLS 
Various Email Platforms 
Google Suite
Asana
Basic Computer skills 

Requirements: 

  • Candidates must be available to work Monday-Friday 9:00am-6:00pm and some weekends
  • Required experience and expert knowledge in Bay Area Single Family Homes and Luxury Condos
  • Maintain a deep understanding of client needs
  • Ability to communicate effectively both written and verbal
  • Prior project management coordination is extremely important
  • Experience with relevant software applications
  • Strong ability to work within a team environment

About Mosaik Real Estate: 

At Mosaik Real Estate, we turn transactions into relationships. Attentive, patient, and available throughout the process, our agents are expert advisors who act as trusted friends. We want each client to feel like our only client, and we strive to create an easy, smooth process from start to finish. 

After 15+ years in business, we have comprehensive experience throughout the Bay Area, including San Francisco, the Peninsula, South Bay, East Bay, and Marin. We know how to deliver the results our clients want and deserve, and we work tirelessly until we do. 

We love the diversity of the Bay Area, and we’ve cultivated a team that represents that. Our agents are prepared to assist clients in Korean, Mongolian, and Vietnamese. We see ourselves as a true mosaic — an interweaving of cultures, points of view, and passions — just like the families we serve. We believe homeownership is for everyone, especially in a competitive market like ours. Mosaik Real Estate is an equal opportunity employer committed to hiring a diverse workforce.

Real Estate Agent

A Real Estate Agent is responsible for assisting clients with every aspect of purchasing a home. The Real Estate market is always evolving, and we need Real Estate Agents to help our Buyers find their perfect home.

Job Responsibilities:

As a Real Estate Agent, you will…

  • Communicate and interact with clients over phone, email and social media
  • Advise and provide information resources to clients on the status and current affairs occurring within the Real Estate market
  • Be available to show homes to clients and attend open houses at their request
  • Represent clients’ best interests during purchase and sale negotiations
  • Be the go-to person for your clients and provide best-in-class home buying experience
  • Utilize technology platform to efficiently and effectively serve buyers

Qualifications:

  • Valid California Real Estate License and in good standing with your local Board of Realtors®.
  • Must have a minimum of 3 years real estate experience and be proficient with all required real estate forms in California.
  • Must be full-time with flexible hours
  • Up to date and current on market conditions and able to forecast a changing environment
  • Strong verbal and written communication skills and active listening skills
  • Knowledgeable on lending requirements and able to help buyers secure pre-qualification from lenders
  • Database of vendors and service providers which can assist with home buying such as: appraisal, renovation, finance and legal
  • Must be tech proficient and able to learn and adopt new platforms into everyday business activity.

About Mosaik Real Estate:

At Mosaik Real Estate, we turn transactions into relationships. Attentive, patient, and available throughout the process, our agents are expert advisors who act as trusted friends. We want each client to feel like our only client, and we strive to create an easy, smooth process from start to finish. 

After 15+ years in business, we have comprehensive experience throughout the Bay Area, including San Francisco, the Peninsula, South Bay, East Bay, and Marin. We know how to deliver the results our clients want and deserve, and we work tirelessly until we do. 

We love the diversity of the Bay Area, and we’ve cultivated a team that represents that. Our agents are prepared to assist clients in Korean, Mongolian, and Vietnamese. We see ourselves as a true mosaic — an interweaving of cultures, points of view, and passions — just like the families we serve. We believe homeownership is for everyone, especially in a competitive market like ours. Mosaik Real Estate is an equal opportunity employer committed to hiring a diverse workforce.

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